Frequently Asked Questions

What can I do on this website?

The New Jersey Child Support Employer Services Portal (NJCSESP) is a convenient, secure and easy way for Employers and their Third-Party Companies to fulfill their legal requirements online. Upon successful registration, authorized Users will be able to:

  • Update company/employee information
  • Report new hires/terminations
  • Initiate, accept and manage Employer-to-Third Party business relationships

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Why do I need to register?

Registering for NJCSESP streamlines the reporting services to the State of New Jersey. It provides easy access to change your account in real time and add third party providers that work on your behalf without waiting weeks for mail responses or the hassle of endless amounts of paperwork.

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What is email validation?

When you register with the NJCSESP, we will send you an email asking you to validate the email address you gave us during the registration process. The email we send you will contain a link to a web page. Click on the link, or cut and paste it into your browser, and you will be taken to a page where you can input your authentication pin and your account has been validated.

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Why do I need to validate my email?

The validation process allows us to establish that the email address is genuine, and that you didn’t make a mistake when entering it. It is essential that we have your correct email address in case we need to contact you.

You need to respond to the validation message within three days.

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How can I stay signed in?

For your security, and that of your employees, employers, and clients, you are automatically signed out after 15 minutes of non-use. This cannot be changed.

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What information is required for registration?

You will need to provide the following:

  • The Federal Employer Identification Number (FEIN) of the company that you are registering. For additional information regarding a Federal Employer Identification Number (FEIN) go to the Federal IRS web site at the following address: https://www.irs.gov/businesses/small-businesses-self-employed/employer-id-numbers.
  • The registered legal name of the company
  • Name of the Account Administrator to represent your company when registering and maintaining other Users.
  • Contact information such as the main business address and phone number.

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How do I register my company for an account?

Step 1 – Navigate to the NJCSESP Website

Step 2 - Click Register

Step 3 - Enter Your FEIN and Click Continue

Step 4 - Enter Employer Legal Name and Headquarters/Corporate Address Information – An Asterisk Indicates Mandatory Fields

Step 5 - Payroll, Headquarters Contact and Third-Party Information, if Applicable, should be Entered Here, Along with Name and Contact Information.

Step 6 - Click Submit Registration

Step 7 - Read and Sign Terms and Conditions and Click “Yes, I Agree”

After following these steps the system will send a series of emails to the Account Administrator. Therein, you will find your authentication pin and a separate email for a temporary password. Follow the links and instructions in your email and your company will be registered. During your first login you will have the chance to set up for additional services.

*If at any point you decide to forgo special services you can sign up or change them in your “View/Update Profile” screen.

*If you need additional help please see the NJCSESP Account Registration User Guide.

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What is the difference between an Employer account and a Third-Party account?

The option to register for an Employer Account means you are accessing the New Jersey Employer Services Portal to obtain or provide information regarding your company and its employees. Please be aware if you are a Third-Party Company or person such as a bookkeeper or payroll company registering an account on behalf of an Employer, the Employer must register you to do business of their behalf. To do business in the Portal, an Employer must complete their own registration and accept their own Terms of Agreement.

The option to register for a Third-Party Account means you are not the Employer, rather a company or person (s) such as a bookkeeper, payroll company, or health plan administrator, given authority by an Employer to handle a specific responsibility on their behalf.

Please Note - It may be appropriate for a Third-Party Company to register for both Account Types. Registering a Third-Party account would allow the Third-Party Company to receive a request from another Employer to work on their behalf.

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What is the role of the Account Administrator?

The Account Administrator has the authorization to:

  • Request additional Users to have access to online functions
  • Manage additional Users for the registered company
  • Maintain all contact information for the registered company
  • Approve or Deny requests for a Third-Party Company to work on behalf of an Employer

After the Account Administrator receives notification that the account has been approved, individuals designated, by the administrator, will receive email notification with instruction to complete their registration to enable access.

  • Payroll: The company representative assigned as a Payroll User is authorized to report employee new hires.

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Can I have multiple administrators on my account?

Yes, the Account Administrator can add others through the View/Update profile section of the application. The new user will be sent an authentication pin and a temporary password in a series of emails after being signed up. When they have access to log in they must accept the terms and conditions by clicking the “Register for Additional Services” link to be given full access to the website.

You can have up to 2 additional users on the website. Only the primary account administrator may remove users.

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How do I add a third-party company to my NJCSESP account?

Step 1 – Navigate to your View/Update Profile Page

Step 2 – Click FEINs on the side menu OR the “Update” link next to FEINS under the Headquarters section of your profile summary page

Step 3 – Type in the FEIN of the third-party company.

*If the company is already registered you will receive an alert on screen and the system will add the address on file.

*If the company is not registered they will receive an email to sign up for NJ CSESP.

*In both cases the companies involved will receive update emails, regarding the new status.

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What are the roles of a Third-Party company?

Be aware that Users within a Third-Party Company have a two-part assignment.

The main difference between those two User Types:

A Third Party can manage the Third-Party Company information and manage requests from Employers.

The second role for Third Party Users is assigned by the Employer. When an Employer requests a Third-Party Company to work on their behalf, they allow them access for Payroll and Medical.

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How do I reset my password?

Step 1 – Navigate to your View/Update Profile Page

Step 2 - Find “My Account” on the left side menu and select it

Step 3 – Scroll down to Update Password and create a new password

Step 4 – Click Update

If you find yourself unable to produce the login password while attempting to access your account navigate to the main website and click “Login.” Below the form and “Login” button there is a link to reset your password. Upon entering your FEIN and Email the Account email will receive an automated email with a temporary password you can use to log in. Change your password at the prompt on the screen.

*The email account associated with the account will receive a message alerting the Account Administrator the password has been changed.

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Helpful Hints

If you need help while using the New Jersey Child Support Employer Services Portal (NJCSESP), instructions may be displayed by clicking the Help link Help located in various sections of each page. Clicking the Help link Help will display additional information about an individual section of the page you are viewing.

Data entry fields have a limited number of characters that can be entered. NJCSESP will not allow entry into a formatted field unless the information entered matches the criteria standard.

You are required to enter data in fields marked with an asterisk.

If you log into the New Jersey Child Support Employer Services Portal and are not actively working on the site, you are automatically logged out after 15 minutes. This is necessary for security purposes.

Thank you for taking the time to review the NJCSESP Registration and Account Activation FAQ.

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You haven’t answered my question...

Should you have any additional questions, feel free to contact the New Jersey Child Support Employer Services Portal via email at: contact@NJCSESP.com or by phone at: 877-654-4737.

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P.O. BOX 4655 Trenton, NJ 08650 | Phone (877) 654-4737 | Fax (609) 631-0336